DORA: Digital Operational Resilience Act

The Future of Email Communication with DORASecure and Efficient Email Communication

The digital world is constantly evolving, and with it the regulatory requirements that companies must meet. One of the latest developments in this area is DORA – this regulation aims to strengthen the resilience of financial service providers’ information and communication technology.

What does this mean in concrete terms for email communication in banks and insurance companies?

Availability and Security

DORA requires companies to design IT systems in such a way that they remain available even in crisis situations. For email communication, this means adhering to the highest security standards when managing campaigns, service and transactional emails as well as data storage.

Risk Management

Companies need to identify, assess and minimize risks more than ever before. This applies not only to technical risks, but also to the protection of our customers’ and partners’ data in all automated email dialogs.

Compliance and Reporting

Companies must demonstrate that they comply with the requirements of DORA. This requires detailed documentation and reporting on all systems and processes used.

Third-Party ICT Service Providers

Financial service providers must ensure that their third-party ICT service providers, such as email marketing providers, are DORA compliant. Clear contractual agreements and evidence are required here.

It is essential to familiarize yourself with the requirements of DORA now and adapt your own processes accordingly. If you are well prepared, you can use DORA as an opportunity to strengthen customer trust and take automated email communication to the next level.

At AGNITAS AG, we support you in making email communication systems – from marketing campaigns to service and transactional emails – fit for the future: secure, efficient and DORA-compliant.