gkk DialogGroup GmbH

We are the agency for customer experience management because we combine strategy, technology and customer perspective – the three performance strands of a company – with those of its partners to successfully orchestrate and manage customer relationships. This requires not only know-how but also a high degree of empathy. And only when all levels of CXM achieve a balanced harmony does outstanding CX unfold.

With our individualized CX solutions based on 25 years of experience, we demonstrably contribute to increasing the corporate value of each of our clients. Since then, we have been actively shaping change with enthusiasm and continue to create new creative solutions – with customer experience consulting, direct-to-consumer communication, conversational commerce, performance-oriented lead management, megascale email marketing and omnichannel service centers.

We are convinced that markets consist of interactions in general and conversations in particular. That’s why we recommend: Companies should interact with their customers at eye level. Individual, transparent and reliable communication based on data and solid processes creates trust and generates value-added relationships. With the power of enthusiasm and a colorful corporate culture, we create the CX solutions of the future.